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Clients Feedback

What Our Clients Have To Say :

Dear Tapas,

How relieved I am that I filled up your form and gave it to Ramah Singh and also thanked you by phone for the wonderful holiday you arranged for us as we were leaving India otherwise my lack of communication would have tempted you to think that all was not well.  Maddeningly I have had a problem with my balance since our flight home and have been struggling to achieve just a few things each day.  I am now a little better and am gradually catching up with a large backlog of emails and correspondence but have yet to tackle our garden which is in desperate need of attention.  

I have been wanting to email you to thank you on paper for the superb holiday we had in Rajasthan, it far exceeded our expectations and we have come home with such wonderful memories.  The architecture was magnificent and so different to ours in Europe.  The decoration of the buildings was exquisite and so varied, the craftsmanship superb.  Each new city, palace or fort we visited was breathtaking and it was hard for us to decide which we thought the best.  In fact we came to the conclusion that every single place we were taken to was splendid in its own way.  Our guides, an important element in our enjoyment of the holiday, were knowledgeable and enthusiastic about what they were showing us and made each visit special.  By the end of the tour we felt that we were leaving India with a closer understanding of that part of your country and its people.  All the people we met were charming and we loved having the opportunity to talk to people we met in the hotels, on the trains, in the shops and streets.  My overall memory will be of the wonderful colour of the clothes the women wore, the bustling streets where people shopped or went about their daily business, the roads (and especially between Dehradun and Delhi) thick with bullock, camel and horse carts loaded with sugar cane, logs, crops and the little open sided cars full to overflowing with sometimes up to ten or even twelve people.  

Our visit to Mussorie was also wonderful.  The contacts I had made before I left all worked out and those people were so welcoming and helpful.  The family house, Cloud End, was still there in its spectacular isolated position with views of the snow-clad mountains of the Himalayas.  Remarkably it still had the furniture, pictures and china left by the members of the family who sold it to Mr Agarwal's father in 1965.  What was remarkable was that there were still some family photograph albums in the house which Mr Agarwal kindly allowed us to borrow and photocopy.  Some of the portraits in the album dating back to the 1860s were the same as those in Foster's great-grandfathers album of the same date.  

So now Tapas I would be grateful if you could pass on our thanks to all those people who looked after us so well during our stay.  Mahendra who corresponded with us and dealt with many of my queries and requests.  Ramah Singh who looked after us in Delhi and recaptured my jerseys and the quilted coat I left in Delhi and Jaisalmer.  Our brilliant drivers Prakash Singh and Sheesh Pal Jaywan who looked after us so well and drove with such care and attention on your very busy roads.   And of course our special thanks to you for arranging the best of tours for us and also to both you and your wife for entertaining us in your home and giving us such a delicious meal, we hope that one day when you both visit England you will find time to visit us here in Essex - just a half hour train journey from London.  

Our best wishes to you all,  

Marion Swetenham (U.K.)

Hi Tapas  

I arrived back in London last night - a very wet, cold and dark London it was too.    I just wanted to say what  I great time I had in India and what a terrific job you did arranging everything for us.   It could not have been more wonderful and I have memories to treasure.   We especially appreciated our driver, Sampat, who drove with such care and was a really helpful and delightful person  and I would certainly choose to have him driving should I return, which I am now planning to do.....maybe next year.   

Thank you so much for everything and especially being so helpful at the very end of our trip when disaster struck in the form of the missing passport.   Our companion, Jeanette, is not such an easy traveller and it would have been better had it been me without means of travel.  Anyway  between your attention and Sampat's care, she seems to have come through her 'ordeal' and is now on her way back to London.

I thank you once again and look forward to renewing our relationship on my next trip to India, or indeed, any of my friends and family who  plan on doing something similar.  I will make sure they all contact you first before doing anything.


Carole , U.K.

Bermuda Good Evening,

I am so glad for this email.  All is well with Trinetra.  We completed our forms and turned them in before we left India.  We talked so much of India ,that our jaws are still painful.  We had a grand time, more than satisfied and e are left with memories that will last a life time. We are very happy with our trip.  Chettanadu did not excite us,but we are not unhappy.  That was the only place that we could have spent one night only but believe me, it was a fantastic holiday.

We are overjoyed, and right now I am trying to put my album together.

Reply soon. It is summer,very hot. Love to allTapas, Pal and your team. We heard from our Kerla driver. Bye now.

Norma Latham, Bermuda

Namaste Tapas!!!  We arrived in Las Vegas two days ago after what we can only explain as the trip of a lifetime!  I'll go on and on in my next e-mail but quite simply MANY MAHALOS!!!  Everything was superb and we even were given several upgrades here and there.  You did an exceptional job with every details and Mother cannot stop raving about all aspects (except maybe the tents!) Hoping all is well with everyone and once again thank you for making sure everything was perfect.

Donna Mier, USA

Hi Tapas

I want to thank everyone for a most wonderful journey, I have never, ever been so pampered, and so well looked after.   The real story is - I was spoiled.  I think you all left nothing for me to do but enjoy.  I also include every one of the local travel agents, everyone was amazing, I still can't believe how helpful & caring everyone was, I would especially like to mention Sajid Shaikh from Garha Tours in Mumbai along with his excellent driver who looked after me so well. I even got a guided tour of some of the beautiful buildings left by the British upon arrival in Mumbai. I had a problem with the hotel in Mumbai as I believe they sold my room and Sajid helped with that problem.  They actually told me that someone from your office had called from Delhi and told them to cancel my twin room & give me a single.  Because Ankit did such a great job typing vouchers, I was able to solve the problem very quickly and supposedly got an "upgrade" which really didn't matter as I was only there for a few hours.  

I believe my only problem now will be going back to adventure travel with small groups, and not being the "only one that matters" anymore.  I will miss the "Princess" treatment I received every step of the journey. Actually I miss it already.  

I want to wish everyone at Trinetra Tours, the most wonderful and Happy Holiday.  Also please give my best wishes to Krishna as well, I will always remember my dinner and evening out when she was my most gracious & fun hostess.   

Hopefully,  someday we can do another journey together.   

Also, if any or all of you ever travel to my parts of the world, as in Western Canada or the Arizona desert, we would be delighted to have you visit us.  

Thank You All Again, I will always remember.
   Best Wishes  

Lorraine Servello, Canada

Dear Tapas,

Well, we are all back safe and sound and had a fantastic tour of India.  Your suggestions for hotels was excellent.  Location, location, location is the word to cover our hotels.  They were all is the right spot to feel and see India and all of them were up to our expectations.  The guides were excellent even though one did not speak a lot of English, he was charming and most helpful to all.  I must tell you that Ankit is a fantastic employee for you.  He went out of his way to make the trip a pleasant experience.  He is a dedicated employee and speaks highly of you.  Two of the ladies in our group that own companies said they would hire him on the spot if he was in the U.S.A.  I have invited him as my guest in May of next year if he can make it.  If you come to the states again, we must get together.  My wife and I called you the day after our dinner at your house to thank you for a lovely evening.  You were out of the office at the time.  You and your charming wife and son were gracious hosts.  I hope you liked the See's candies and that your wife can use some of the items that my wife gave to her.

If you ever need someone in my area to speak on your behalf, feel free to use my name.  A lady in our hotel was talking with two men who were her tour service representatives and was giving them a piece of her mind.  We were waiting for our pickup to the airport and she was right next to us so we couldn't help but hear what she had to say.  She had so many things go wrong and spent over an hour telling them of all her tour problems.  My wife and I were glad we did not book with them.

I have spent the last week burning copies of my video and my wife and my photos and should be finished with them soon.  The videos are done but not all of the photos.  As soon as I finish, I will mail you the copies as requested.  I know Ankit would like to see the Video as well.  It took four disks to finish the video and I had to copy them for seven people which makes a total of 28 disks.  It looks about the same for the photos as well.  The video can be fast forwarded where it gets a little too long.  In Whaga? I must have been overly excited and I filmed more than I realized.  My wife also filmed the Rock Garden in Chandigarth? and it was her first try and she did a little more than needed.  However, overall I am happy with the finished product.

I hope all is well with you and yours and may the year bring you much success in your business and life.

My best regards,  

Jack McGuire, USA


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